"A perfect getaway for a honeymoon!"
Mridula C

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home > cancellation policy & procedure
Cancellation Policy & Procedure
 
Every accommodation follows their cancellation policy which varies slightly from accommodation to accommodation. This policy is listed on the bottom of the profile page of each accommodation.

To cancel a booking

  • Please send us an email at CustomerCare@namastay.in with
    • your booking ID
    • what you want to cancel (whether the entire booking or a portion of the booking)
    • your bank account details in this email to which the amount is to be refunded
  • We will reply to your mail detailing the applicable refundable amount, if any
  • Within 12 working days, you will receive this refundable amount, if any, in your bank account
  • If only a portion of the booking is cancelled, you will receive a new booking receipt and the one sent earlier will then stand invalid
Date Change/ Part Cancellation : Rs.500 service fee applicable
 
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