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Binitha Shajesh

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home > frequently asked questions (faqs)
Frequently Asked Questions (faqs)

  1. How does namastay.in assure the quality and service of the accommodations it has?

·         Every accommodation on namastay.in is either personally vetted by a member of our team or referred to us and put on our site only if it meets our standards of service and cleanliness.

·         Namastay.in also collects feedback (ratings & reviews) about the stay from people who book on our site. These can be seen on the profile page of the respective accommodation.

·         Namastay.in forwards all customer feedback to accommodations to help them maintain/ improve their standards.


  1. How can I make a booking?

·         Bookings can be made securely online using a credit card.

·         The booking is re-confirmed within 24 hrs and the credit card is charged only on re-confirmation.


  1. What are my payment options if I do not have a credit card?

·         Online Banking 

·         Debit Card


  1. Can I pay by cash on arrival at the accommodation?

·         All bookings must be paid for in advance to confirm the booking.

·         You can pay for extra services availed of or extended stay directly at the accommodation in the payment modes accepted by the accommodation


  1. How can I cancel a booking?

·         To cancel a booking call us on +91 9920 807280 or email us at customercare@namastay.in


  1. Can I book all my travel requirements on namastay.in?

·         Namastay.in is a network of holiday accommodations- everything but hotels. We specialise in and help you book such stays for your holiday and associated activaties such as plantation tours, treks etc. We can help book your flight tickets etc. through our affiliates.


  1. Does namastay.in offer any discounts?

·         We pass on discounts being offered by accommodations to customers

·         Sometimes, on special occasions or during special events we may offer something special to our customers which is displayed on the homepage


  1. Are the accommodations on namastay.in safe for families?

·         All accommodations on namastay.in are either visited by a member of our team or referred to us from a reliable source. Besides hygiene, safety is one our primary criteria for an accommodation to make it onto our network.


  1. How do I look for a suitable accommodation on namastay.in?

·         If you have already decided which destination you want to travel to, simply enter your destination in our “find me a stay” input box and click search to see a listing of our accommodations in the respective destination

·         Against each accommodation, we have filters such as the type of accommodation, pet friendly, non-veg, smoking etc. by which you can narrow down your search results

·         If you need some suggestions on where to go for your holiday, try our getaways, experiences and travel itineraries sections


  1. What is the service like at independent accommodations?

·         Independent accommodations whether managed by the owners themselves or by managers/caretakers are usually more personal in their service. They are also the best people to provide you with local information

·         Facilities vary tremendously as in this sector, every accommodation is different and unique in its own way

·         Almost all have facilities to provide food and some have a guest kitchen too where you can do your own cooking if you wish














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